FAQ'S
How do I find my ring size?
Follow our guide here on how to find the right ring size for you.
Do you do custom pieces?
YES OF COURSE we do custom designs. Send us a message with your design ideas and we will work with you to create the perfect piece.
Where are your pieces made?
Our pieces are designed from scratch by Nat & Lilly in Perth, Western Australia.
Then Our pieces are handcrafted one- by - one in Indonesia where Nat & Lilly, the Founders work in-person regularly to bring every special piece to life. We are proud to provide support for the exceptionally talented craftsman from Indonesia.
What Metals do we use?
We use the highest quality materials.
1. .925 Solid Sterling Silver.
2. 14k Gold Vermeil ( .925 Sterling Silver with a thick layer of 14k Gold)
We can do Solid Gold Custom Pieces on request.
Can I wear my jewellery in the water?
Our jewellery is made from .925 Stirling silver so, yes it is safe to wear in the ocean, shower, bath, sauna etc.
Can I return my item?
We do offer a 30-day exchange policy on all orders. If you are wanting to return your order for a refund, you will need to do so within 14-days in its original condition.
What happens if i order the wrong size?
We are happy to exchange it for your correct size within 30 days of purchase.
Where do you ship?
We ship worldwide using both standard and express shipping options.
Check out our shipping timeframes here.
For international Shipping Orders please send us a direct message.
How can I care for my Jewellery?
In order to keep your pieces lasting lifetimes, once in a while your jewellery will need a good clean.
We’ve provided a complimentary polishing cloth with your order so give your pieces a good buff every now and then.
See our Jewellery Care for more info.
Do you resize rings?
As each of our pieces are made to order, we cannot resize rings so please ensure you follow our sizing guide here before making your purchase.
Can I add or change my order details?
If you’ve made a mistake with any of your details or want to add something to your order, get in touch with us ASAP via email piecesofthem@gmail.com.
We will do our best in reviewing your request, however cannot guarantee that your order won’t have already been processed.
What are the different types of Gold/ Silver?
There are many different types of Gold (refer to the table below). We use 14K Gold Vermeil for our jewellery.
However we do make solid gold pieces by custom request.
